Thank you for using HEART for your event. We hope that everything has been to your satisfaction. However, we are always looking to improve and so would welcome your feedback.

It would be hugely helpful to us if you could tell us your name / company name and the date of your booking, however this is not compulsory. 

How efficiently was your initial booking enquiry dealt with? (1 = very inefficiently 5 = very efficiently)

Did you receive the confirmation of your booking form in good time?

Was the invoice for your booking correct and received in good time?

How professional was your reception at Heart on the day of your event? (1 = very unprofessional 5 = very professional)

Is there any way we could improve?

How friendly was your reception at Heart on the day of your event? (1 = very unfriendly 5 = very friendly)

Is there any way we could improve?

Did our staff and volunteers help you to have a successful event?

Which room did you use?

Was the room set up in the way that you had requested?

How satisfied were you with the room and equipment? (1 = very dissatisfied 5 = very satisfied)

Is there any way we could improve?

If you requested catering for your event how satisfied were you with the food provided? (1 = very dissatisfied 5 = very satisfied)

Is there any way we could improve?

How likely are you to recommend HEART as a venue to a colleague or friend? (1 = very unlikely 5 = very likely)

If you have any other comments about your experience of using HEART then we would love to hear them.